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I have a client that is having trouble accessing her mysocialsecurity.com account. She was able to access it before, but now her login credentials don’t work. She tried to reset the password by entering ss and DOB but the SSA site gave her an error “we cannot process your request”. Has anyone else run into this issue? How did you resolve it?
I think they are using the wrong website? Isnt the website a .gov instead of .com??
Try ssa.gov
I have had similar issues and had to call Social Security for a ‘reset”
Also after you “freeze’ your credit you will have problems logging into to social security. You will have to go to the Social Security office show who you are and they will issue you a PIN number to be able to login on to the website.
When having problems with a site, the I.T. suggestion I usually make is to clear the cache and cookies from the web browser, then exit and restart the browser and try again. If you still have a problem, sometimes it really is a website issue and trying again later that day or the next day may work.
Hi Sabina,
A client of mine had the same problem. We set up his soc. sec. account a few years ago when he had an email address (which is required). Since then he’s d/c the email account and forgot the password anyway. His son, the POA wasn’t able to get social security office to reset it for him. They recommended that the client (who is in memory care currently) come in to the office to get it reset. It’s been a major pain but there are social security staff who will work with the client on the phone to do the reset, but the wait time is extremely long!! We’re still trying to work it out and have resorted to using snail mail if we aren’t able to wait on the phone for a soc sec rep. Good luck!
Barbara Boustead
608-515-4083
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