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I have a client that has been with me for about two years. Earlier this spring I noticed some fraudulent debits on her checking account. With a little research we found that her grandson was making purchases without her consent. At that time he made restitution and stopped using her account.
My client just received a notice from AMEX that her credit card line has been decreased due to excessive use of credit. When we spoke to AMEX we found that her grandson opened an AMEX card in her name. The account has been closed. However my client would not let the AMEX fraud department proceed with action.
I have placed Lifelock on her accounts and run credit reports. My question to you all is have you ever had a situation like this and what procedures do you follow to protect your clients?I believe you have done what you can. I would have frozen the credit instead of paying life lock but that is just me, saving money!
It is sad when this happens but if the client does not want to press charges, you cannot do much more. Unless the client does not have capacity. Is there a POA actively involved or some other third party who can help convince the client to act?
I would still do a freeze on all three credit agencies. That will avoid new accounts being created. Lifelock will just notify after the fact.
-tom
Thomas Lapp
Thomas@triadpaperwork.com
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