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Does anyone have a cancellation policy/idea that they would share for a client who cancels multiple times in a row? First time running into this issue. Just looking for options before giving up on her. Thank you!
I require my minimum of 2 hours for a cancellation. For the first time, I waive the fee as a courtesy. If a person cancels due to illness or a true emergency, I also waive the cancellation fee. If however, there are multiple cancellations, that is often a sign of other issues which you may or may not be able to address. Sometimes it is a sign to move on from this client. Sometimes that action gets the attention of the client and they either stop cancelling or they move on as well. We can’t fix everyone’s issues!
My policy is a minimum 24 hour cancellation notice. Less than that, I charge for one hour at my hourly rate. And, if I drive to the client only to find the meeting cancelled, I also charge the travel time at my full hourly rate. I waive this for illness and other emergencies. This is written in to my “Letter of Agreement” with every client. Can you ask you client directly why he or she keeps cancelling? I agree with Natalie. Multiple cancellations may signal it is time to let this client go. Don’t waste your time and energy on someone who is potentially sending signals he doesn’t value your time or your services.
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